Product Support Engineer
PUESTO CONTRATADO
Responsabilities:
- Research, Diagnose and troubleshoot technical issue
- Communicate with customers via emails and remote sessions (Conference Calls: Zoom, Teams, WebEx, etc.)
- Adherence of process, procedures, and SLAs
- Provide feedback and improvements to Product team via Product Board with the help of Product Support Engineer II & above
- Review all cases and customer correspondence with mentor
- Continuous Learning UiPath Suite
- KB attachment to all cases handled
- Participation in internal automations [If interested]
Requirements
- Advanced Speaker. English Level >85%
- Technical Support Experience, Providing RCA, ect. (Help Desk)
- 1 - 2 years in a customer-facing support roles (customer support, Product Support, customer success, etc.)
- System Administration: At least 1 year of experience in system/windows administration. Experience troubleshooting client-server connections using tools such as Wireshark an
- Knowledge of windows policies and permission management
- Knowledge or experience with IIS or other web servers
- Knowledge or experience with IIS or other web servers
- • Knowledge of Windows Architecture and Debugging
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