Technology Support Analyst
Qualifications:
The key competencies for this position include:
- A good understanding of Moody’s business and overall IT operations.
- The ability or the potential to take on higher level responsibilities.
- Demonstrated group leadership and the willingness to take on leadership roles.
- Must be perceived as a great teammate and a positive contributor by their peers.
- Demonstrated willingness to go beyond the normal job requirements.
- Demonstrated interest and engagement in infrastructure projects and QA testing
- Ability to develop relationships with key partners and end users to facilitate feedback and partnering on deliverables
- Ability to execute support and engagement from junior staff to senior management with a focus on delivery and service improvement.
- The ability to finish tasks and projects in a timely manner
- The ability to complete assigned calls optimally and efficiently within the established SLA time period
- The ability to conduct themselves in a mature and professional manner towards clients and co-workers (accountability, use of good judgment, provide proper follow-up)
- Good social skills and excellent troubleshooting and crisis management abilities.
- Ability to communicate effectively with business users at all levels in the organization.
- Known as a motivated teammate with the ability to work with minimal direction.
- Strong working knowledge of Microsoft Windows 10, Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).
- Comfortable with imaging software such as SCCM\\PXE, familiarity with windows installer and desktop management suites such as SCCM.
- Solid understanding of audio visual technologies
- Understanding of network protocols including DNS, Cisco Telephony, and equipment (routers/switches)
- Knowledge of mobile technology including android and ios.
Minimum education and work experience required for this position include:
- Bachelor’s required.
- 5 years’ experience working on Server, Desktop and\\or Help Desk support
- MCSE IS HIGHLY DESIRABLE
- Knowledge of ITIL®.
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