Chat Costumer Service
Responsabilities:
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customer appropriately
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Maintain basic knowledge of client products and/or services
- Offer additional products and/or services
- Track, document and retrieve information in chat/call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more...
Requirements
- English Level 85%(B2+)
- Highschool Diploma
- Schedule Flexibility
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